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FAQ
DELIVERY
How much does shipping cost?
We offer free shipping on all orders within the United States.
When will my order be shipped?
We know you want your Joolala jewelry ASAP, so we typically ship orders within 3-5 business days after you place your order.
Where is my order?
Look at your email inbox for email confirmation with the tracking number. You can’t find it? please contact us
Do you ship to military APO's?
Yes. We will gladly mail your purchase to any military APO using the US PostalService Registered Mail. Registered mail shipments can take longer than usual, so please order early.
SHOPPING & PAYMENT
What forms of payment do you accept?
We gladly accept MasterCard, Visa, American Express, Discover, and PayPal.
When is my credit card charged?
Your credit card will be charged once you place your order.
Do you price match if an item I purchased is later reduced?
All prices are final and we do not price match.
ABOUT THE PRODUCT
Does your jewelry come with a warranty?
Yes, all our jewelry have a one-year warranty.
Do you have gifting options available?
Our jewelry package is absolutely beautiful, the design was created to amaze you and your beloved ones! It doesn’t need any additional gift package on top of it.
How can I find my ring size?
You can find your ring size using our digital ring size chart. You may print out at home for measuring your ring.
SIZE GUIDE
Pick one of your existing rings that fits you perfectly. Simply print the circles below, place your ring on one of the circles and try to find the closest edge match between your ring and our circle.
Found it? That’s your ring size
Please ensure that you are printing at 100% when printing this page and that it is not being shrunk to fit on the page.
Cut a piece of string, wrap the string around your finger and mark the spot where the strings meet. Measure the length of the string that wrapped your finger, using a ruler, and find your size in the chart below.
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